REQUEST ACCOUNT DELETION

Email [email protected] with the subject "LMS Planner account deletion request".

Where possible, contact us from the email address linked to your account. Include:

• the email address linked to your LMS Planner account
• your name or display name
• whether you signed in with email, Google or Apple
• the name of a game you created or joined, if needed to locate the correct account
• confirmation that you want us to delete your account

Do not send passwords, sign-in codes, access tokens or payment details.

We may ask for reasonable information to verify that you own the account. If you used Google or Apple to sign in, this may include confirming the email address, including an Apple private relay address, linked to that sign-in method.

We review and handle each verified request manually, without undue delay and normally within one calendar month. We will tell you if we need more information to verify the account or if a lawful reason affects the request.

When we complete an approved request, we will:

• close access to your LMS Planner account
• delete or anonymise personal data where applicable
• preserve only limited records that need to remain for game integrity, other players' history, legal obligations, fraud or security controls, or backups

We will not delete other players' accounts, picks or game history. If your account owns or belongs to an active game, protected records may need separate review before we can complete the request.

When the request is complete, we will explain what was deleted, anonymised or retained. Our Privacy Policy explains the retention periods currently used by LMS Planner.

Visit Support or email [email protected].